How it Works

It's very simple:

When you send a message our mail processors print the letter, stuff it in an envelope, stamp it and mail it on your behalf through the US Postal Service. The envelope is addressed to the address you provide and has your return address listed in the upper left hand corner. If you attach a photo to your message, your photo is printed on high quality 4x6 inch HP Premier Plus photo paper and mailed along with your letter. Each photo will have the inmate's last name and ID# printed on the front side of the photo. We also provide a Jmail Box option for those who live outside the USA or don't want to give out their home address to inmates.

Getting Started:

Click the Sign Up button to create your account. The information provided here will be used for the RETURN ADDRESS on the letters you send so please use the mailing address you would like the inmates to write you back at. You can manage this information anytime by clicking "My Profile" in your account. If you want to use our Jmail Box option to use our address, please read about Jmail Box further down this page.

Manage Your Address Book:

Add the names and addresses of the inmates you keep in contact with to your Address Book. They will be stored here until you delete their accounts. We need the complete mailing address as this is what will be printed on the envelope. You can always update these addresses anytime to keep them current as inmates occasionally get transferred. If you need to delete an inmate, just click the red X to the right of their name in your address book and they will be deleted.

Add Credits to Your Account: uses Paypal and Square to accept deposits to your account. Our system is setup to allow you to make deposits of :

  • 1 Mail Credit - $1.25
  • 2 Mail Credits - $2.40
  • 3 Mail Credits - $3.50
  • 4 Mail Credits - $4.60
  • 5 Mail Credits - $5.70
  • 10 Mail Credits - $11.20
  • 20 Mail Credits - $22.00
  • 30 Mail Credits - $30.00

At we charge 1 mail credit per letter (up to 3000 words or 3 pages front and back) and 1 mail credit for each photo you send. To add Mail Credits to your account click on the Deposit link under "My Account". If you don't have a Paypal account you can still pay by selecting "Continue" next to "Don't Have a Paypal Account" on the payment page. Once you have deposited funds you can begin sending messages and photos.

Sending Messages:

To send a message to an inmate, simply click on "Compose". Select the name of the inmate you wish to write by clicking the drop down button in the "Send To" section. The drop down will list alphabetically the names of all the inmates you have stored in your address book. Then type your message in the box below and hit "Send".

Adding Photos:

You can add unlimited photos to each letter. Simply add photos by dragging the photo files from your computer right into the drop box on the screen. The drop box is located right under the message box where you typed your letter. Our system allows you to use .jpg, .png or .gif files when submitting photos. Also, please submit photos that are large enough to print on 4x6 photo paper. If your image is very tiny or if you scanned it too small, the quality of the photo we will be able to print will be poor. Please provide a good size photo so that we can print and mail a quality photo for you. All photos are printed in color on high quality 4x6 inch photo paper. The inmate's last name and ID# are printed in the bottom corner of the front side of each photo. We do not offer any photo sizes other than 4x6. Some prisons may require the inmate's name and ID# to be written on the back of each photo. If you are writing to a facility that requires name and ID# to be listed on the back of the photo please create a support message requesting our staff to do this for you each time you have a letter containing photos.

Jmail Box: (Receive Mail Through Jmail)

Our Jmail Box service is a great option for those outside the USA and for those who do not want to give out their home address to inmates and it's all available for a small annual fee of $25. This service is great for several reasons.

  1. It only costs the inmate a first class stamp to send the letter rather than international postage.
  2. We receive the letters usually within 3-5 days of being sent so it gets to you faster than international shipping.
  3. Your address remains annonymous as the inmates mail the letter to us.
  4. All your letters are saved online for you to access or download anytime from your computer or mobile device.

Your letters are shredded after 1 month to protect your privacy.
* If you would like your letters saved and shipped to you, sign up for our Jmail Forward service. (see below)

How to Receive Mail Using Jmail Box:

To turn on the Jmail Box service click Jmail Box in your account panel and turn it to "On" and hit submit. You will be directed to PayPal to make the $25 annual fee payment for this service. Once payment is received you will be able to freely switch the Jmail Box option between On and Off.

When your Jmail Box is switched to ON, the address you entered when you signed up will be replaced with ours. When your Jmail Box is switched to OFF, the addres you entered when you signed up will be used as your return address.

If you are using the Jmail Box service, tell your pen pals to write to you at:

Your Name
13027 Victory Blvd #720
North Hollywood CA 91606

Messages take usually around 3-5 days from the time they are sent until the time they are in your inbox which is still faster than overseas mail and it also only costs the inmate a First Class stamp. Please note that our service does not hold mail, we scan it as it is received, so you never have to email asking if you have letters waiting.

When you receive a letter from an inmate using our Jmail Box service, when the letter is scanned and uploaded to your account you will receive an email notification to the email address you provided at sign-up notifying you that you have a message waiting on our site. Please make sure you have marked our email as Not Spam or Not Junk so that you receive your notifications in a timely manner.

Fee Structure (For Jmail Box):

  • $25 Annual Subscription - This fee is to help cover the cost of the large post office box rental we must maintain as well as handling fees.
  • 1 mail credit per letter (each 6 page images) - When you receive a letter you are charged 1 mail credit for the scanning and processing of the letter to your account up to 6 page images. If your letter is over 6 page images you are charged an additional $1 for each subsequent 6 page images.

Your letters are shredded after 1 month to protect your privacy.
* If you would like your letters saved and shipped to you, sign up for our Jmail Forward service. (see below)

Jmail Forward:

*You must have Jmail Box to use this service.

If you want to get your hands on those original letters rather than having them shredded, then subscribe to our Jmail Forward service. We will save all your scanned letters for you and mail them to you at your request. For a small monthly fee we will put your name on a mail cubby and save your mail in it as you receive it. Whenever you are ready simply request a shipment and the mail will be packaged up and shipped to your home address. This service is great for several reasons:

  1. You get to hold on to these valuable keepsakes. Great also for inmates who send artwork!
  2. Flexible and affordable monthly payment options as cheap as $5 per month if you purchase the entire year up front.
  3. You can choose which letters you want to keep and which letters you don't.
  4. You only pay the actual shipping costs rounded to the nearest dollar. Jmail does not make a profit off the shipping.

1. Do not send newspaper/magazine clippings.
2. Do not send paper/artwork larger than 8 1/2 x 11 as they are too big to scan.
3. Do no not send crafts or other physical items that cannot be scanned.
4. Do not tape or staple anything as this damages equipment when it's run through the scanner.


How to use Jmail Forward:

Step 1: Click the Jmail Forward link in your account panel under "Settings" to navigate to the Jmail Forward page.
Step 2: Choose the Jmail Forward plan you want to sign up for.

PayPal Subscribe vs PAY buttons
- PayPal Subscribe - sets up an automatic subscription that will be paid automatically at the end of each period you choose from your PayPal account.
- Pay - Clicking the Pay button will purchase the service for the length of time you desire and pay for it out of your Jmail account balance.

Once your service is active, all FUTURE letters you receive will start appearing on your Jmail Forward page. Any letter(s) you may have received previously will NOT be listed here but they may still be recoverable if they are less than 1 month old. Create a support message to our staff to request old letters to be recovered.

As you start to receive new letters from your Jmail Box service, they will start to appear here on your Jmail Forward page. You can choose to "Discard" them if you do not want us to save it or leave them so they can be delivered to you at your next request.

Want your letters shipped? Click the "Send Me All" button near the top of the page. After you have clicked this button, a Jmail support representative will contact you within 1 business day to confirm shipping details and shipping charges. You will receive a confirmation once your package has been shipped.

Fee Structure (Jmail Forward):


  • $10 per month
  • $24 quarterly. (every 3 months = $8 per month)
  • $42 Half Year ($7 monthly)
  • $60 Year ($5 per month - Best Value)

Jmail Forward Shipping Options & Fees:

Jmail charges the actual shipping costs rounded to the nearest dollar. (Ex. Shipping cost $5.89, your cost would be $6, or shipping costs $5.35, your cost would be $5)

* The minimum shipping fee is $2 so that we can cover the cost of mailing supplies.

While we have found the cheapest option is always a large flat envelope with 1st Class International postage through the USPS, Jmail also offers a package service using a more sturdy envelope to protect your letters better. (Recommended)

Please Note: due to the weight and size of your package, the cheaper shipping options may not be available. Priority Mail is available inside the USA. We will also provide Priority Mail International if requested however in our opinion the price for this service is usually too expensive to be worth it.

Tracking is only available on Priority Mail shipments and is NOT available for First Class or First Class International shipments.

Insurance is not available on standard 1st Class Mail or 1st Class International mail.


Getting Help and Support, and "Inbox":

If you ever need help or support with our site, simply "Compose Support" and send your inquiry. Your question or concern will be replied to (if necessary) and a response will be returned to you in your "Inbox". Only messages from will come to your Inbox, if you have Jmail Box, messages you receive from your pen pals will also arrive in your inbox.